![]() Here are ways you can determine your account email address: ![]() Verify that you purchased Dropbox Plus or Professional using the same email address that's associated with your Dropbox account. There are a few possible reasons why you wouldn't see a Dropbox Plus or Professional upgrade applied to your account.ġ. Why didn’t I receive more space after I upgraded? ![]() We’ll notify you before this happens and give you an opportunity to save your files. If you still don’t bring your account under quota, your account may be closed or your files may be deleted. If your account goes over your storage space quota, our support team may contact you and let you know that you need to remove files to get back under quota. Will my files be deleted if my account is over my storage space quota?
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